LightXtreme VPN Help Centre
Once you try it, Windows, macOS, Android and iOS are supported. You can install the app on Windows PCs, Macs, Android phones and tablets, iPhones and iPads.
On mobile:
Once you try it, Smart mode: uses preset site rules and proxies only the sites that need it
Once you try it, Global mode: all traffic goes through the proxy
On desktop:
Smart mode: uses preset site rules and proxies only the sites that need it
Once you try it, Global mode: all computer traffic goes through the proxy
Once you try it, Network conditions differ by region. Pick the line that matches the region you want to reach — the site or the game — and prefer the one with lower latency.
LightXtreme VPN has no data cap at all. Note that if your device has no internet connection of its own, no VPN app can work either.
Once you try it, Turn off global mode and switch to smart mode.
Yes, LightXtreme VPN is very secure.
Once you try it, Here are the key security features:
1. Strong encryption and secure protocols: LightXtreme VPN uses protocols such as Shadowsocks, Vless and WireGuard with advanced algorithms including AES-256-GCM and ChaCha20-Poly1305, so data cannot be intercepted or read in transit. Tunnelling also safeguards data between your device and the server against tampering.
2. Privacy and anonymity: your real IP address is hidden and replaced by the proxy server IP. DNS leak safeguardion keeps DNS requests inside the tunnel so your activity cannot be traced, and our no-log pledge means we never record what you do online.
3. Anti-surveillance and geo-unblocking: LightXtreme VPN helps you bypass regional restrictions and censorship to reach blocked sites and services. Your ISP can only see that you connected to a VPN server, never which sites you visit, and encrypted traffic on public Wi-Fi keeps your data away from attackers.
Once you try it, 1. Check antivirus and firewall settings: security software sometimes blocks VPN connections, so try disabling it temporarily and reconnect. 2. Contact support: if the issue persists, open the app, go to My page and tap contact support, including a detailed description and screenshots so our technical team can help.
Check that your real IP is hidden like this:
Once you try it, 1. Note your current IP: before connecting, open a browser and search 'my IP address'. 2. Connect and check again: once connected, search 'my IP address' once more — if the address changed, your real IP is hidden. 3. Clear the cache: if it did not change, the browser may show a cached result. Clear the cache, restart the browser or try another one.
Once you try it, To make sure you download the genuine LightXtreme VPN, please use these official channels:
1. Official website: https://lightxtremevpn.com/
Once you try it, 2. Official Google Play listing: https://play.google.com/store/apps/details?id=com.shanlian.pro
Once you try it, 3. Official Apple App Store listing: https://apps.apple.com/app/apple-store/id6476379983?pt=127146343&ct=officialwebsite&mt=8
Please ignore other sites claiming to be LightXtreme VPN. Their software is not authorised by us, so quality is not guaranteed, your privacy may leak, the app may not work at all, and you risk losing money.
Once you try it, In addition, our team actively safeguards current and long-time customers by reporting and removing counterfeit copies on app stores.
Once you try it, We also encourage you to report impersonating apps to our official email ([email safeguarded]).
Once you try it, 1. Open LightXtreme VPN and go to My > Settings > VPN settings.
Once you try it, 2. Find the dedicated line forwarding option and enable it if you are in mainland China; turn it off elsewhere.
Once you try it, 3. Restart the app so the setting takes effect.
Once you try it, 1. Tap the person icon at the bottom of the home screen to open My account.
Once you try it, 2. Open My devices and remove the device you no longer use, or tap Sign out at the bottom of the page to leave the current account.
Tap the person icon at the bottom of the home screen, open My account and choose Delete account to remove your information. (This option is only available in the Android and iOS apps.)
Once you try it, Claim slots are assigned at random, like a draw, so not everyone wins. You can try again to increase your chances.
Once you try it, Alipay, WeChat Pay, UnionPay, credit cards, PayPal, Google Play and Stripe are all supported.
LightXtreme VPN is a subscription-based service offering a free trial time and affordable plans, and you can try it through official channels.
Once you try it, The rules are as follows:
Once you try it, For all LightXtreme VPN customers:
When you first download and install the app, the system registers you automatically and you get a 30-minute free trial time. Linking your email adds another 30 minutes.
Once you try it, Other ways to get a longer free trial time:
Once you try it, With a special agent referral code you can enjoy 1-3 days of free trial time. Refer a friend who downloads and signs up and you earn extra trial time or a generous commission.
For all subscribers:
Once you try it, A 30-day money-back guarantee on every subscription.
Once you try it, For your own security, standard accounts are for personal use only. Do not share them — any loss caused by sharing is yours to bear.
Once you try it, It is the number of devices that can be online at the same time. You can install our client on as many devices as you like, and every plan covers three devices online simultaneously.
1. Tap the My icon at the bottom of the home screen, open My account and choose Switch account to see the account name and password of the current account. If that does not show them, tap the Support button and we will provide your account details.
2. To reset a forgotten VPN password, tap Forgot password if your account has an email address and reset it by email. Without a linked email, send your order screenshot to support ([email safeguarded]) and we will reset it once the account is verified.
1. If you paid with PayPal and the membership did not activate immediately, PayPal's risk system is most likely reviewing the order, which can take 1-3 business days. Please be patient.
2. If you subscribed through iTunes, first make sure you are signed in with the same Apple ID on your iOS device. Then open the app, tap My and check My orders to confirm the purchase.
3. For payments by Alipay, UnionPay, Google Pay or other methods, if your membership is still not active please contact us via the live chat on the official website. Include your account details and order screenshot so we can resolve it quicker.
Once you try it, Google Play / iOS subscribers get a 7-day free trial time and can request a refund within 30 days.
Once you try it, Third-party payment methods are not refundable at the moment. If you are unsure about a long-term plan, try a short and smaller package first.
Below is a detailed explanation of every option on the LightXtreme VPN settings page, including the Windows and macOS specific ones.
Once you try it, 1. Local DNS settings
Once you try it, ⦁ Description: sets the DNS resolver for domestic domains. It is usually best to match your ISP's DNS for quicker and steadier access to local sites.
⦁ Recommended when other local services on your LAN cannot be reached: set local DNS to 'local' so LAN devices resolve local addresses first and avoid issues caused by external DNS.
2. Remote DNS settings.
Once you try it, ⦁ Description: sets the DNS resolver for international domains such as Google. An international resolver (Google DNS or Cloudflare) usually improves connection speed and resolution efficiency.
⦁ Recommended when you visit international sites often: remote DNS improves both speed and stability.
3. New protocol
Once you try it, ⦁ Description: enables or disables the newer encryption protocol (such as VLESS) for stronger security and more steady connections.
⦁ Recommended: keep the new protocol on for better privacy; turn it off if connections behave oddly or stop working.
Once you try it, 4. Disconnect all connections when switching
Once you try it, ⦁ Description: drops the current connection when you switch servers, so traffic never keeps using the old IP and every connection picks up a fresh address.
Once you try it, ⦁ Recommended: leave it on so switching servers always refreshes your IP address and keeps you private.
5. Enable IPv6
Once you try it, ⦁ Description: sets the protocol used for DNS resolution. Off means IPv4 only, on means both IPv4 and IPv6 are resolved.
Once you try it, ⦁ Recommended: turn it on for quicker access on IPv6-capable networks; turn it off on unsteady or restricted networks.
Once you try it, 6. One-tap return to China
Once you try it, ⦁ Description: helps customers abroad reach Chinese content such as Youku, iQIYI and Tencent Video.
Once you try it, ⦁ Recommended when Chinese sites are restricted from abroad: switch it on to bypass regional limits and improve the viewing experience.
7. BT proxy downloads
Once you try it, ⦁ Description: proxies BT downloads so P2P traffic is encrypted and network restrictions are bypassed.
⦁ Recommended: switch it on when using BT on restricted networks or when you want your downloads to stay private.
8. Direct-connect domains
⦁ Description: the listed domains bypass the VPN and connect directly, ideal for common local domains that do not need proxying.
Once you try it, ⦁ Recommended: add everyday sites, banks and payment pages to the direct list for quicker, safer access.
Once you try it, 9. Proxy per application
⦁ Description: lets specific applications connect directly without the VPN, which suits lighter usage.
Once you try it, ⦁ Recommended: add local or non-proxied apps to the list to save data and speed up connections.
Once you try it, 10. Windows specific options
TUN mode
⦁ Description: routes all system traffic through the VPN via a virtual network adapter, giving stronger security and leak safeguardion.
Once you try it, ⦁ Recommended: useful for high-privacy needs or public networks, but it uses more system resources.
Proxy mode
⦁ Description: applies only to selected apps or browsers and sends some traffic through the proxy server instead of routing everything.
Once you try it, ⦁ Recommended: handy if you only need to speed up or safeguard one browser, with less overhead while still keeping some privacy.
Once you try it, 11. macOS specific options
On M-series Macs you can enable the VPN through a system extension. When it runs as a system extension, per-application proxying stops working because the extension cannot tell which app the traffic comes from.
1. When should I change local DNS?
When other local services on your LAN cannot be reached, set local DNS to 'local' so LAN devices resolve local addresses first and avoid access problems.
2. When should I adjust the new protocol?
Once you try it, Normally leave the new protocol on for stronger security and privacy; if connections become unsteady, try turning it off.
Once you try it, 3. Should Windows customers choose proxy mode or TUN mode?
If the network stops working after enabling TUN mode on Windows, switch to proxy mode. Proxy mode affects only selected apps or browsers, uses fewer resources and still routes the apps you need through the VPN.
Once you try it, Together these options let you tune speed, privacy and stability for whatever network you are on.
Once you try it, Try disabling QUIC in Chrome: open chrome://flags/#enable-quic and click Disable.
LightXtreme VPN helps you reach websites and services in any region. Here is what it can unblock:
Streaming sites: watch TikTok, Netflix, Disney+, HBO, YouTube, Amazon Prime Video, Hulu, Spotify, AbemaTV, Apple TV+, Tencent Video, iQIYI and more from anywhere.
Once you try it, AI platforms: ChatGPT (OpenAI), Midjourney, Stable Diffusion, Google AI, DALL-E, BigGAN and many other AI sites.
Once you try it, Social platforms: Facebook, Twitter (X), Instagram, LinkedIn, Snapchat, Discord, Tumblr, Pinterest, WeChat, WhatsApp, Telegram, Line and more.
Gaming platforms: Steam, Ubisoft Connect, Apple App Store, Google Play Store and other game services.
Forums: Discord, Reddit, Quora, Stack Exchange, V2EX and other popular forums.
360 Security may flag LightXtreme VPN as risky and uninstall it. Is LightXtreme VPN a threat? No — it is certified security software with an international security certificate embedded. This is a false positive.
Once you try it, Add LightXtreme VPN to the 360 whitelist so it runs normally:
Once you try it, 1. Open 360 Security;
2. Click Trojan detection in the main menu;
3. Click the Trusted Zone panel on the right;
Once you try it, 4. Click Add file, select LightXtreme VPN and open it;
5. Tick the confirmation prompt;
6. Click OK to finish;
Note: in different versions of 360 Security the Trusted Zone may sit elsewhere, but the steps are the same.
LightXtreme VPN is upgraded regularly to keep pace with changing network policies worldwide. An update replaces the old version and invalidates the whitelist, so please add the whitelist entry again after updating to keep everything working.
1. Open the LightXtreme VPN app, go to My > VPN settings and turn off TUN mode in the proxy settings. Then return to the home screen, tap Enable and connect.
Once you try it, 2. If it still happens, uninstall LightXtreme VPN, download it again from the official website and try connecting once more.
If the problem persists, tap My > Support inside the app and our team will help you online.
1. Open LightXtreme VPN and confirm your network connection works.
2. Go to My > Settings > VPN settings > Proxy settings and switch TUN mode on.
3. Return to the main screen, disconnect, then restart the app.
1. Update LightXtreme VPN to the latest version — reinstall it if needed — then connect and try again.
2. If it still drops with TUN mode, open your computer's network connections and look for a virtual adapter named 'tun0' or 'LightXtreme VPN'. If it is missing, reset the network and restart the computer, then turn LightXtreme VPN on again with TUN mode selected.
Once you try it, If neither step helps, tap Support on the My page of the app and we will assist you directly.
Reason: if you are signed in with a mainland China Apple ID the purchase cannot complete, because the app is not listed in the mainland China App Store, hence the 'ID not found' message.
Reason: the App Store does not offer the app in every region. You can change the region of your Apple account, register a Hong Kong Apple ID to search for it, or download it with the shared Apple ID we provide.
Reason: 5G networks around the world can be unsteady, and a device that switches networks several times in a short period may fail to load the content you want, which makes the experience poor.
Bugs in iOS 16 itself
Once you try it, Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings;
First check whether the region of the Apple ID you are signed in with is [Mainland China], or whether you recently switched regions and Apple has not finished syncing.
Solution: sign out of the [Hong Kong Apple ID] again and then download.
Once you try it, This happens when you downloaded LightXtreme VPN with [Apple ID A] and then update it with [Apple ID B].
Once you try it, Solution: delete the old version and install the new one again.
This usually means an [older version] of LightXtreme VPN is still on your phone and conflicts with the App Store version.
Solution: delete the old version and install the new one again.
Once you try it, This usually means an [older version] of LightXtreme VPN is still on your phone and conflicts with the App Store version.
Solution: delete the old version and install the new one again.
This usually means an [older version] of LightXtreme VPN is still on your phone and conflicts with the App Store version.
Once you try it, Solution: delete the old version and install the new one again.
This happens because the Apple ID you are signed in with now differs from the one you originally used to download LightXtreme VPN.
Once you try it, To fix it, choose either of these:
1. Switch back to the Apple ID you originally used to download LightXtreme VPN and update from there;
Once you try it, 2. Uninstall the app, then download and install it again with the Apple ID you are currently signed in with (back up and remember your VPN account and password first).
1. Check that the LightXtreme VPN client is in your Applications folder. If it is not, drag it there, then sign in and connect again;
Once you try it, 2. Try browsing in Safari. If that works, another browser may have a proxy or ad-blocking extension installed — find those extensions and turn them off.
In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Reason: this is usually caused by a system default. Android kills background apps by default, so LightXtreme VPN may be terminated after a while in the background and your connection drops. Adjust these settings to fix it:
In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Huawei phones:
Open Settings, search for Battery optimisation, select LightXtreme VPN and exclude it from battery optimisation;
Once you try it, Open Settings > App management, select LightXtreme VPN, tap Energy consumption and switch on Allow background activity;
Xiaomi phones:
Open Settings > More apps, select LightXtreme VPN, tap Power saving strategy and set it to No restrictions;
Once you try it, Open Settings > Special features, select Game turbo and turn it off;
OPPO phones:
Once you try it, Open Settings > App management, select LightXtreme VPN, tap Energy saving safeguardion and disable all the options there;
Vivo phones:
Open Settings > Battery, tap Background high power consumption and allow LightXtreme VPN to keep running;
Meizu phones:
Once you try it, Open Settings > App management, select LightXtreme VPN, tap Permission management > Background management and choose Allow background running;
OnePlus phones:
Open Settings > Battery, tap Battery optimisation and set LightXtreme VPN to No optimisation;
Samsung phones:
Once you try it, Open Smart Manager > App management, tap Manage auto start-up and set LightXtreme VPN to Allow background running;
Once you try it, Step 1: open the official LightXtreme VPN download page in your browser, choose the Android version and tap Free Download to get the APK.
Once you try it, Step 2: open AppGallery on your phone, search for and install the Zhuoyitong app.
Step 3: open Zhuoyitong, find and tap File transfer, then locate and upload the LightXtreme VPN APK downloaded in step 1.
Step 4: tap the LightXtreme VPN APK, choose Install anyway and follow the prompts. Once it is installed, open LightXtreme VPN and tap Enable to connect in one tap.
1. Open your phone's Settings and search for VPN apps.
Once you try it, 2. Open Other VPN apps and turn off Always-on for each one.
3. Restart the LightXtreme VPN app to apply the changes.
Contact support through the LightXtreme VPN app or the official website — the team will prepare the right build for your device.